Customer Service Programs

Unless you've lived under a rock for the last few years, you've heard of and seen ads for mystery shopping. In a nutshell, company owners and managers who are concerned about the functioning of their stores or restaurants, contract with an organization, such as BestMark.com to audit some or all of their locations. BestMark then assigns an account specialist, secret shopper, from that geographic area to anonymously visit and report their findings.

It's really quite fascinating. Owners may be concerned about cleanliness in the restrooms of their store, customer service in their game store, or food quality and service in one of their restaurants. Whatever the objective, BestMark has trained specialists to perform the audit.

Another tool available to businesses is customer surveys. Whether performed at the point-of-sale or when customers exit the establishment, companies can receive real-time opinions about the quality of their business and employees. If that isn't a preferred method, BestMark also offers web and email surveys.

This flexibility and broad scope is what makes BestMark a great partner for corporations. In conjunction with mystery shopping and surveys, they provide a step-by-step program, fine-tuned to individual company goals. From program planning to implementation to reporting and analysis to creating an action plan, owners spend less time trying to find answers and more time implementing solutions.

Don't forget to visit JMark Afghans and My Gallery at Zazzle

We also have a page on Squidoo that supports the Genocide Intervention Network.


We look forward to seeing you online.

God Bless!

Jules